> ## Documentation Index
> Fetch the complete documentation index at: https://docs.book2befit.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Products & Memberships
> Sell class packs, memberships, and subscriptions directly from your studio.
Products let you sell recurring memberships, class packs, and one-off purchases to your clients, with payments handled automatically via Stripe.
Products and memberships are available on every plan, including the free **Starter** plan. See [Plan Tiers](/plans-and-settings/tiers).
## Product types
| Type | Description |
| ------------------ | -------------------------------------------------------------- |
| **Membership** | A recurring subscription, e.g. an unlimited monthly membership |
| **Session pack** | A bundle of sessions, e.g. a 10-class pack |
| **Single session** | A one-off purchase for a single class |
| **Day pass** | Access for a full day |
| **Other** | Custom product type — enter your own label |
## Creating a product
Go to **Products** and click **Add product**.
| Field | Required | Notes |
| --------------- | ---------- | ----------------------------------------------------------------------------------------------------- |
| Name | ✓ | Max 60 characters |
| Product type | ✓ | Select from the list above |
| Custom type | If "Other" | Enter your own type name |
| Description | — | Rich text description shown to clients |
| Location | ✓ | Assign to a specific location, or toggle **All locations** to make it available across every location |
| Active | — | When on, the product is visible for purchase |
| Online (Stripe) | — | Allow clients to pay online via Stripe |
| Pay at location | — | Allow clients to pay in person (Growth+ required) |
Click **Create product** to save.
## Pricing tiers
After creating a product, open it and add one or more **pricing tiers** — for example, Monthly at €49 and Yearly at €399.
Each pricing tier has:
| Field | Notes |
| -------------- | ----------------------------------------------------------------------- |
| Price | Amount charged |
| Currency | EUR, USD, GBP, or others |
| Billing period | One-time · Weekly · Monthly · Quarterly · Yearly |
| VAT % | Tax rate applied at checkout |
| Validity days | Optional: how many days the product is valid after purchase |
| Default | Mark one tier as the default — it is pre-selected when clients purchase |
### Credits (session access)
For each pricing tier you can add **credits** — these define how many sessions a client can book per period:
* Select one or more activities the credit applies to
* Set how many credits are included
* Choose the credit period: Per day · Per week · Per month · Per billing period
### Access rules
You can also add **access rules** to a pricing tier to restrict when and where the product is valid:
* Limit to specific activities or locations
* Restrict to specific days of the week
* Set a time window (from/until)
## Syncing with Stripe
Once a product has pricing tiers set up, click **Sync to Stripe** in the product detail panel to push it to your connected Stripe account. This is required before clients can purchase it online.
After editing a product's name or description, Book2befit automatically syncs the change to Stripe. For pricing changes, click **Sync to Stripe** again.
## Duplicating a product
Click **Duplicate** in the product detail panel to create a copy. The copy gets "(Copy)" appended to the name and is created as **Inactive** so it does not go live immediately.
## Deactivating a product
To stop selling a product without deleting it, open it and click **Edit**, then toggle **Active** off. Inactive products:
* Are no longer visible for purchase
* Remain in the dashboard for historical reference
* Do not affect existing active subscriptions — clients continue to be billed
## Deleting a product
Click **Delete** in the product detail panel and confirm. This is permanent.
You cannot delete a product that has active client subscriptions linked to it.
## Assigning a product to a client
You can manually assign a product to a client from their profile:
1. Open the client from **Clients**.
2. Go to the **Plans & passes** tab.
3. Click **Assign Product** and select the product and pricing tier.
This is useful for grandfathered pricing, manual onboarding, or free trials.
## Client subscriptions
Clients can view and manage their active plans from their account page at `[your-booking-page]/account/plans`. From there they can see active subscriptions and cancel them.
You can cancel a subscription on behalf of a client from the client's **Plans & passes** tab in the dashboard.
## Filtering and search
| Filter | Options |
| ------ | ------------------------------------------------------------------------- |
| Type | All types · Membership · Session pack · Single session · Day pass · Other |
| Status | All statuses · Active · Inactive |
| Sort | Name A–Z / Z–A · Newest first · Oldest first |
Use the search bar to find products by name, description, or type.
Stripe retries the charge according to your Stripe retry settings (typically 3–4 attempts over several days). If all retries fail, the subscription moves to **Past Due**. You can see this on the client's Plans & passes tab.
Free trials are configured at the Stripe product level. Set a trial period in your Stripe dashboard for the relevant price and it flows through to Book2befit automatically.
Yes. Clients can view and cancel their active subscriptions from their account page on your public booking portal.