How feedback is collected
Feedback requests are sent automatically after eligible sessions. Each request opens a secure feedback form link tied to the specific booking and session. In the feedback form:- The client can submit a 1-5 star rating and optional comment.
- The form opens only after the session has ended.
- Each booking can be submitted once (repeat submissions are blocked).
- No dashboard login is required to submit feedback.
Viewing feedback
Go to Feedback in the dashboard. The page has three sections: Overview — four summary cards at the top:- Total Feedback — total number of submitted reviews
- Average Rating — your overall average star rating
- 5-Star Reviews — count of top-rated submissions
- Response Rate — percentage of attended sessions where feedback was submitted
| Field | Description |
|---|---|
| Rating | 1–5 stars with a sentiment label (e.g. Excellent, Good, Poor) |
| Comment | Optional written review |
| Client | Who left the feedback |
| Session | Which class it was for |
| Coach | Who led the session |
| Session date | When the session took place |
| Submitted at | When the feedback was submitted |
Filtering feedback
Use the star rating filter to show only specific rating levels. You can select any combination of 1–5 stars — for example, show only 1-star and 2-star reviews to focus on negative feedback, or only 5-star reviews to identify what’s working.Showing reviews on your public page
You can choose to display your average rating and total review count on your public booking page. This builds trust with prospective clients before they even book. To enable it, go to Locations → General and toggle Show reviews on. When enabled, visitors to your public page see your overall star rating and the number of reviews, pulled live from your submitted feedback.Using feedback
The Feedback page is available on all plans and gives you operational visibility into client sentiment. Deeper rating trends are available in the Analytics section.Can I respond to feedback?
Can I respond to feedback?
Not directly through the app at this time. If a client leaves contact details and you want to follow up, you can do so manually via the Clients section.
Can I disable feedback emails?
Can I disable feedback emails?
Feedback requests are sent automatically for supported sessions. Per-session opt-out is not currently available.