Products and memberships are available on every plan, including the free Starter plan. See Plan Tiers.
Product types
| Type | Description |
|---|---|
| Membership | A recurring subscription, e.g. an unlimited monthly membership |
| Session pack | A bundle of sessions, e.g. a 10-class pack |
| Single session | A one-off purchase for a single class |
| Day pass | Access for a full day |
| Other | Custom product type — enter your own label |
Creating a product
Go to Products and click Add product.| Field | Required | Notes |
|---|---|---|
| Name | ✓ | Max 60 characters |
| Product type | ✓ | Select from the list above |
| Custom type | If “Other” | Enter your own type name |
| Description | — | Rich text description shown to clients |
| Location | ✓ | Assign to a specific location, or toggle All locations to make it available across every location |
| Active | — | When on, the product is visible for purchase |
| Online (Stripe) | — | Allow clients to pay online via Stripe |
| Pay at location | — | Allow clients to pay in person (Growth+ required) |
Pricing tiers
After creating a product, open it and add one or more pricing tiers — for example, Monthly at €49 and Yearly at €399. Each pricing tier has:| Field | Notes |
|---|---|
| Price | Amount charged |
| Currency | EUR, USD, GBP, or others |
| Billing period | One-time · Weekly · Monthly · Quarterly · Yearly |
| VAT % | Tax rate applied at checkout |
| Validity days | Optional: how many days the product is valid after purchase |
| Default | Mark one tier as the default — it is pre-selected when clients purchase |
Credits (session access)
For each pricing tier you can add credits — these define how many sessions a client can book per period:- Select one or more activities the credit applies to
- Set how many credits are included
- Choose the credit period: Per day · Per week · Per month · Per billing period
Access rules
You can also add access rules to a pricing tier to restrict when and where the product is valid:- Limit to specific activities or locations
- Restrict to specific days of the week
- Set a time window (from/until)
Syncing with Stripe
Once a product has pricing tiers set up, click Sync to Stripe in the product detail panel to push it to your connected Stripe account. This is required before clients can purchase it online. After editing a product’s name or description, Book2befit automatically syncs the change to Stripe. For pricing changes, click Sync to Stripe again.Duplicating a product
Click Duplicate in the product detail panel to create a copy. The copy gets “(Copy)” appended to the name and is created as Inactive so it does not go live immediately.Deactivating a product
To stop selling a product without deleting it, open it and click Edit, then toggle Active off. Inactive products:- Are no longer visible for purchase
- Remain in the dashboard for historical reference
- Do not affect existing active subscriptions — clients continue to be billed
Deleting a product
Click Delete in the product detail panel and confirm. This is permanent.Assigning a product to a client
You can manually assign a product to a client from their profile:- Open the client from Clients.
- Go to the Plans & passes tab.
- Click Assign Product and select the product and pricing tier.
Client subscriptions
Clients can view and manage their active plans from their account page at[your-booking-page]/account/plans. From there they can see active subscriptions and cancel them.
You can cancel a subscription on behalf of a client from the client’s Plans & passes tab in the dashboard.
Filtering and search
| Filter | Options |
|---|---|
| Type | All types · Membership · Session pack · Single session · Day pass · Other |
| Status | All statuses · Active · Inactive |
| Sort | Name A–Z / Z–A · Newest first · Oldest first |
What happens if a subscription payment fails?
What happens if a subscription payment fails?
Stripe retries the charge according to your Stripe retry settings (typically 3–4 attempts over several days). If all retries fail, the subscription moves to Past Due. You can see this on the client’s Plans & passes tab.
Can I offer a free trial?
Can I offer a free trial?
Free trials are configured at the Stripe product level. Set a trial period in your Stripe dashboard for the relevant price and it flows through to Book2befit automatically.
Can clients cancel their own subscription?
Can clients cancel their own subscription?
Yes. Clients can view and cancel their active subscriptions from their account page on your public booking portal.